Returns and Exchanges
We want your hat to be perfect for you therefore we operate a 14 day return from receipt of delivery policy in case it does not meet your expectation in some way. Please note after 14 days we do not offer a refund or exchange, a store credit will be provided.
To be eligible your hat must be unused and in the same condition that you received it, with its tags and in its original packaging.
On receipt of your return and after an inspection to ensure it meets the return requirement above, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
On approval your refund will be processed, credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Should you wish to exchange an item, please send us an email to ensure the item you wish to exchange is in stock:
email@example.com before sending your item to: Clement & Grace, Longtown North, Prosperous, Naas, County Kildare, Ireland, W91 FX4N
Please send your return to:
Clement & Grace
Longtown North, Prosperous
Naas, County Kildare, Ireland,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We suggest you send your returned item by a tracked delivery method as we cannot guarantee that we will receive your returned item.
If your order has arrived damaged please contact us via email at firstname.lastname@example.org and send photographs of both the damaged item and the packaging so that we can investigate and resolve to your satisfaction.