PLEASE NOTE due to covid-19 we are, at times, experiencing delayed shipping even in relation to priority shipping. Therefore, we cannot currently guarantee shipping times, this is unfortunately out of our control, we appreciate your patience. Hope you and your loved ones stay safe at this difficult time.

FAQs

Sizing

Measuring Your Head

The best approach for measuring your head is to use a tape measure (or a length of string that you will have to hold up to a tape measure) to determine the length. Place the string or tape around your head about 0.31 cm (1/8”) above your ear, across the mid-forehead, completely circling your head. Hold the tape firmly, but not too tightly. Basically you need to measure your head exactly where the hat will sit. If your measurement falls between sizes, choose the next largest size.

Hats and headwear are like any other clothing item in that they will vary between manufacturers especially when they are handmade. There will always be minor differences, sometimes even between two of the same sized hats. 

If you want to be sure of the right fit, you are welcome to use our hat sizing tips above and once you have determined your size, we are happy to measure the hat in question for you before sending it out.

At Clement & Grace we appreciate hats are very particular things therefore we want you to be happy with your purchase so if something just doesn't work for you, you're backed by our 14 day return policy. Check out our return policy for more information.

Inches

Centimeters

Fitted

Easy Fit

21 1/4

54

6 3/4

Small (S)

21 5/8

55

6 7/8

Small (S)

22

55.9

7

Medium (M)

22 3/8

56.8

7 1/8

Medium (M)

22 3/4

57.8

7 1/4

Large (L)

23 1/8

58.7

7 3/8

Large (L)

Returns and Exchanges

Customer satisfaction is of the utmost importance to us. Unused / unworn hats may be exchanged within 14 days of delivery. Returns must include a reasoning of exchange/return. If a product is defective, it will be exchanged for a new product at no additional charge. Credit / exchange are not guaranteed and are subject to our review of the returned product.

Postage and Shipping Information
Shipping costs and delivery times
Republic of Ireland: €10 lead time for delivery: 3-5 working days
Northern Ireland: €12 lead time for delivery: 3-5 working days
United Kingdom: €10-€20 lead time for delivery: 5-7 working days
Other destinations: approx €35 upwards. Lead time for delivery: 7-10 working days - contact us for further information.

Additional duties & taxes
There may be duties and/or foreign taxes applied by customs towards your order when delivery is made. We are not responsible for these charges, and they will not be reimbursed or refunded by Clement & Grace. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.

Packaging
All hats are delivered in our Clement & Grace boxes to be used to store your hat and to keep it in its best condition.

If you have any questions, please don't hesitate to contact us by email at hello@clementandgrace.com or call on +353 (0) 83 828 9625.